pkoka's Privacy Policy — Your trust is our priority

pkoka ("we", "our" or "platform") provides a safe, transparent, and entertaining online gaming experience for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect, how we process it, with whom we share it, and how we keep it secure when you use the pkoka website, create an account, or use any of our services.

This policy supplements our Terms and Conditions and should be read together with them. By using pkoka's services, you consent to the processing of information described in this policy. This policy may be updated from time to time — for significant changes, we will notify you by email or through a notice on the platform.

1 Registration and Identity Information

When you open an account with pkoka, we collect the following information:

• Full name and date of birth (for age verification — persons under 21 years of age cannot register)
• Valid email address
• Bangladeshi mobile number
• Password (stored in encrypted form — never readable in plain text)
• Preferred language and currency (Bangladeshi Taka, ৳)

2 Identity Verification Information (KYC)

To comply with applicable regulations in Bangladesh and to ensure a safe environment, we conduct identity verification (KYC) in certain situations. This may include collecting:

• Scanned copy of National Identity Card (NID) or passport
• Proof of address (utility bill, bank statement)
• Proof of ownership of payment method (bKash, Nagad, Rocket or bank account)
• A selfie photo if required

These documents are used solely for the KYC process and are stored securely on encrypted servers.

3 Financial Transaction Information

During deposits and withdrawals, we collect:

• Type of payment method (bKash, Nagad, Rocket, bank transfer)
• Transaction amount and date and time
• Mobile banking number or bank account details (partial, in a secure format)
• Transaction reference ID

pkoka never stores your full payment PIN or password.

4 Technical and Usage Information

When you use the platform, some information is collected automatically:

• IP address and approximate location
• Browser type, version, and operating system
• Device identifier (Device ID)
• Session duration and pages visited
• Referral source (where you came from when you entered the site)
• Cookies and similar tracking technologies (details in Section 8)

5 Purposes for Using Information

pkoka uses your information for the following purposes:

• Account management: Registration, login, account verification, and security.
• Service delivery: Playing games, placing bets, processing transactions, and managing balances.
• Customer support: Resolving your questions and issues through 24/7 live chat and email support.
• Security and fraud prevention: Identifying unusual activity and preventing money laundering.
• Responsible gaming: Monitoring your gaming patterns to offer support when needed.
• Legal obligations: Complying with applicable laws and regulations.
• Platform improvement: Analyzing user experience to improve our services.
• Communications: Sending important notices, policy changes, and service updates.

6 Marketing Communications

With your consent, pkoka may contact you about promotional offers, bonus information, and special benefits. You can opt out of marketing communications at any time by contacting us or changing your account settings. However, we retain the right to send important account-related notices.

7 Information Sharing Policy

pkoka does not sell your personal information to third parties. However, information may be shared in the following situations:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and banks to complete transactions. These organizations follow their own privacy policies.
• Service providers: Information may be shared under contract with providers of technical services, cloud storage, cybersecurity, or customer service software — but only the portion necessary for them to perform their work.
• Legal reasons: Information may need to be provided to comply with a legal order from a relevant authority, a court order, or applicable law.
• Fraud prevention: Cooperation with relevant agencies to prevent money laundering or fraudulent activity.
• Business restructuring: Information may be transferred in the event of a company merger or acquisition — and you will be notified in advance.

All third parties are contractually obligated to maintain data protection standards equivalent to this policy.

8 Details of Cookie Use

pkoka uses cookies and similar technologies. Cookies are small text files stored on your device. The types of cookies we use:

• Essential cookies: These are necessary to maintain login sessions, ensure security, and support the core functionality of the platform. They cannot be disabled.
• Functional cookies: Used to remember your preferred language, game settings, and other preferences.
• Analytics cookies: Help analyze platform usage to improve the experience. These collect anonymous information.
• Security cookies: For fraud detection and protection.

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some parts of the platform to not work properly.

9 Technical and Organizational Safeguards

pkoka uses industry-standard technologies and practices to protect your information:

• SSL/TLS encryption: All data transfers take place over encrypted channels.
• Database encryption: Stored sensitive information is kept in encrypted form.
• Access controls: Only authorized staff can access the information they need.
• Regular security audits: Periodic reviews are conducted to identify platform vulnerabilities.
• Two-factor authentication (2FA): An option to add an extra layer of security to your account.
• Data backups: Regular backups are maintained in a secure cloud environment.

While we strive to ensure the highest level of security, it is not possible to guarantee 100% security on the internet. We therefore also advise you to stay cautious and use a strong password.

10 Data Retention Period

pkoka retains your information for as long as:

• Your account remains active and you continue to use our services.
• It is required to meet legal, accounting, or regulatory obligations.
• It is needed for resolving disputes or settling legal claims.

After an account is closed, some information may be retained for a defined period as required by law. It will then be securely deleted or anonymized.

11 Age Verification and Minor Protection

pkoka's services are intended only for persons aged 21 or older. We do not knowingly collect information from minors. Age verification is mandatory at registration. If a person registers by providing false information, the responsibility lies with that individual.

If we receive evidence that information from a minor has been collected, we will immediately delete that information and close the relevant account. Parents or guardians may contact [email protected] with any concerns.

12 International Data Transfers

pkoka primarily serves players in Bangladesh. However, our servers or service providers may be located in other countries. Whenever information is transferred internationally, we ensure that:

• Applicable international standards for the protection of user data are maintained.
• The receiving party is contractually bound to provide protection equivalent to this policy.
• The purpose of the transfer is limited solely to service delivery and improvement.

13 Use of Data for Your Protection

pkoka analyzes information about your gaming behavior to ensure responsible gaming. This includes:

• Identifying unusual gaming patterns or excessive time spent.
• Offering direct support or advising on setting limits when needed.
• Processing Self-Exclusion requests.
• Providing the facility to set deposit limits.

To learn more about responsible gaming, visit our Responsible Gaming page.