pkoka Terms and Conditions — Clear and Fair Policies

pkoka (hereinafter referred to as "Platform", "we", or "Company") is an online gaming and betting platform for adult players in Bangladesh. These terms and conditions ("Terms") form a legal agreement between pkoka and its users.

By using pkoka's website, app, or any of its services, you confirm that you have fully read, understood, and agreed to comply with these terms. If you do not agree with any part of these terms, please do not use the platform.

pkoka reserves the right to modify these terms at any time. We will provide notice on the platform before changes take effect. Continued use of the platform after any changes will be considered acceptance of the updated terms.

2.1 Age Requirement

You must be at least 21 years old to participate on the pkoka platform. Creating an account for minors is strictly prohibited. pkoka may request identity documents or other proof at any time to verify age.

2.2 One Account Policy

Each individual may create only one account. Operating multiple accounts by the same person or household is prohibited. If multiple accounts are detected, pkoka may close all associated accounts and forfeit their balances.

2.3 Accuracy of Information

All information provided at registration must be truthful, accurate, and complete. pkoka reserves the right to cancel an account and withhold deposited funds if false information is provided. It is your responsibility to notify pkoka support immediately if any of your information changes.

2.4 Account Security

It is your responsibility to keep your account login details confidential and not share them with any third party. Notify our support team immediately of any unauthorized access to your account. The account holder is responsible for all activity carried out through the account.

3.1 Minimum Deposit and Withdrawal

The minimum deposit amount on the pkoka platform is ৳100 and the minimum withdrawal amount is ৳500. No transactions below these limits will be processed.

3.2 Accepted Payment Methods

pkoka currently supports the following payment methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

pkoka reserves the right to change, add, or remove payment methods at any time.

3.3 Withdrawal Timeframe

Approved withdrawal funds are generally sent to your chosen payment method within 15 minutes to 2 hours. However, delays may occur due to verification processes or technical reasons.

3.4 Source of Funds Verification

pkoka may request documentation regarding the source of deposited funds if needed. We comply with applicable laws to prevent money laundering and illegal activity, and reserve the right to report suspicious transactions to the relevant authorities.

3.5 Payment Rejection

pkoka reserves the right to reject any transaction if it appears to violate these terms, or is considered fraudulent or suspicious.

4.1 Welcome Bonus

New players can receive a 200% bonus on their first deposit up to a maximum of ৳5,000. The wagering requirement for this bonus is 10 times (10x). This means you must wager an amount equal to 10 times the bonus before it becomes eligible for withdrawal.

4.2 General Bonus Terms

• Each bonus offer has a specific validity period; unused bonuses will be cancelled upon expiry.
• Bonus funds cannot be withdrawn directly — the applicable wagering requirement must be met first.
• A single bonus offer cannot be claimed more than once from the same household, IP address, or device.
• pkoka reserves the right to cancel a bonus and any associated winnings if fraudulent use of the bonus is suspected.
• Detailed terms for bonus offers are provided on the relevant promotion page.

4.3 VIP Program

pkoka's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback is available at each tier — up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and up to 0.8% at Diamond. Tier changes are determined based on gaming activity and engagement.

4.4 Right to Modify Promotions

pkoka reserves the right to change, suspend, or cancel any promotion at any time. Prior notice will be attempted, but this may not always be possible.

5.1 Game Outcomes

All game outcomes on the pkoka platform are determined by a certified Random Number Generator (RNG). pkoka does not favour any party in game outcomes, and ensuring fair play is a core principle.

5.2 Prohibited Activities

The following activities are strictly prohibited on the pkoka platform:

• Using any software, bots, or automated systems to play
• Exploiting any game vulnerability or technical flaw
• Attempting to hack or gain unauthorized access to the platform
• Fraudulent collusion with other players
• Using the platform for money laundering or illegal purposes

If any such activity is detected, the account will be immediately closed and deposited funds may be forfeited.

5.3 Technical Errors

pkoka is not obligated to pay winnings that were incorrectly displayed due to a technical error or system issue. pkoka reserves the right to void erroneous transactions in such circumstances.

5.4 Dispute Resolution

In the event of any dispute regarding a game or transaction, pkoka's decision will be considered final. To resolve a dispute, email [email protected] or contact us via 24/7 live chat.

pkoka places the highest priority on responsible gaming. Gaming should be an entertainment activity and should never be a cause of financial hardship or personal harm.

6.1 Setting Deposit Limits

Players can set their daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately, while increasing a limit will take effect after a specified waiting period.

6.2 Self-Exclusion

If you feel that gaming is getting out of your control, you can request self-exclusion. In this case, your account will be closed for a specified period or permanently.

6.3 Protection of Minors

This platform is for users aged 21 and above only. It is your responsibility to ensure that minors using your device cannot access this platform. For more details, visit our Responsible Gaming page.

pkoka takes the privacy of your personal information very seriously. How we collect, use, and protect your information is discussed in detail in our Privacy Policy.

7.1 Data Collection

pkoka collects information provided at registration, transaction data, and platform usage data. This information is used to provide services, ensure security, and comply with applicable laws.

7.2 Data Security

We use SSL encryption technology to keep your information secure. However, we note that complete security over the internet cannot be guaranteed.

7.3 Sharing Information with Third Parties

Your personal information is not shared with any third party except where required by law. Limited information may be shared with payment providers for payment processing purposes.

8.1 pkoka's Authority

pkoka reserves the right to suspend or close an account without prior notice in any of the following circumstances:

• Violation of any clause of these terms
• Detection of fraudulent or suspicious activity
• Registration using false information
• Being a minor
• Legal or regulatory reasons

8.2 Voluntary Account Closure

You may close your account at any time. To do so, email [email protected] or submit a request via live chat. You may withdraw any eligible balance before the account is closed.

8.3 Inactive Accounts

If an account has had no login or transaction activity for 12 months or more, it may be marked as inactive. An applicable administrative fee may be charged on inactive accounts.

pkoka is not liable under any circumstances for the following:

• Financial losses resulting from your gaming activity
• Issues arising from internet disconnection or technical failure
• Faults in third-party software or services
• Access to your account by authorized or unauthorized third parties
• Losses caused by any event beyond our control (force majeure)

pkoka always strives to provide a safe and reliable service, but cannot guarantee uninterrupted or error-free operation of the platform.

10.1 Changes to Services

pkoka reserves the right to modify its services, game list, bonus structure, or any part of the platform at any time. Prior notice will be given where possible.

10.2 Severability

If any clause of these terms becomes inapplicable or void, the remaining clauses will continue in full force and effect.

10.3 Entire Agreement

These terms together with pkoka's privacy policy constitute the entire agreement between you and pkoka and replace all prior oral or written communications.

10.4 Language

The Bengali version of these terms is the authoritative text. The Bengali text will take precedence in the event of any interpretation.

10.5 Contact

For any questions or comments about these terms, please contact us through the following:

• Email: [email protected]
• 24/7 Live Chat: click the chat icon on the platform